Return Policy

Effective Date: April 18, 2026

Thank you for shopping at One Stop Epoxy, LLC. We are committed to customer satisfaction while maintaining the integrity and safety of the products we sell.

Due to the specialized nature of our materials and equipment, this Return Policy explains which products may be returned, which products are non-returnable, and the requirements that apply to all approved returns. Please review this policy carefully before making a purchase.

1. Non-Returnable Items

The following products are non-returnable once they leave our facility:

1.1 Resinous Materials and Liquid Chemicals

Due to quality control and safety concerns, all resinous materials, liquid chemicals, and paste products are non-returnable once they leave our facility.

This policy is strictly enforced to preserve product integrity and ensure that all customers receive materials that have been stored and handled properly.

1.2 Equipment With Motors or Engines

All equipment containing a motor or engine is non-returnable under any circumstances.

1.3 Special Order Materials

Any product or material that is special ordered, custom ordered, or not part of our regularly stocked inventory is non-returnable under any circumstances.

1.4 Damaged, Defective, or Incorrect Products

The restrictions above do not apply to products that are received damaged, defective, or incorrect due to an error by One Stop Epoxy, LLC.

These issues must be reported promptly in accordance with Section 7 of this Return Policy.

2. Returnable Items and Eligibility Requirements

Eligible non-perishable items may be returned only when all requirements in this policy are met.

2.1 Return Period

Eligible items must be returned within fourteen (14) calendar days from the original date of purchase.

2.2 Product Condition

To qualify for a return, every item must be:

• Unopened

• Unused

• In new condition

• In its original packaging

• Complete with all originally included components

Products that have been opened, used, installed, assembled, altered, damaged, or removed from their original packaging are not eligible for return.

3. Pre-Return Authorization and RMA Requirement

All return requests must be submitted to One Stop Epoxy, LLC for preliminary review before any product is shipped or brought back for return.

3.1 Photographic Documentation

To request a return, the purchaser must email Sales@OneStopEpoxy.com and include clear, current photographs of every item they wish to return.

The photographs must clearly show:

• The condition of the product

• The original packaging

• Product labels

• All included parts and components

• Any areas of concern relevant to the return request

Submission of photographs is mandatory. Return requests that do not include adequate photographic documentation will not be reviewed or approved.

3.2 Preliminary Review

Photographic review is used to determine whether the item may qualify for return under this policy.

Preliminary approval does not guarantee final acceptance or a refund. All returned items remain subject to physical inspection after they are received by One Stop Epoxy, LLC.

3.3 Return Merchandise Authorization

Only items that receive preliminary approval will be issued a Return Merchandise Authorization number, also known as an RMA number.

Products returned without preliminary approval and a valid RMA number may be refused.

4. Return Shipping Requirements

4.1 Customer Responsibility

All approved returns must be shipped or delivered back to One Stop Epoxy, LLC at the purchaser's expense.

The purchaser is responsible for all return shipping charges, handling charges, insurance, and other expenses associated with returning the product.

4.2 Packaging and Transit

The purchaser is solely responsible for properly packaging and protecting all returned items during transit.

One Stop Epoxy, LLC is not responsible for any damage, loss, missing components, or alteration that occurs during return shipping. Any shipping damage or loss must be addressed directly with the shipping carrier.

Items that arrive damaged, compromised, incomplete, or altered during return transit will not qualify for a refund.

5. Inspection and Final Approval

All returned items will be inspected by One Stop Epoxy, LLC to confirm that they meet every eligibility requirement contained in this Return Policy.

To qualify for final approval, the item must be unopened, unused, in new condition, complete, and in its original packaging.

One Stop Epoxy, LLC reserves the right to make the final determination regarding the condition and return eligibility of every product.

5.1 Denied Returns

If a returned item does not meet one or more of the requirements in this policy, the return will be denied.

The purchaser will then have the following options:

1. Pay in advance for shipping and handling so One Stop Epoxy, LLC can return the item to the purchaser; or

2. Provide written authorization allowing One Stop Epoxy, LLC to dispose of the item, in which case no refund will be issued.

5.2 Abandoned Items

If the purchaser does not provide payment for return shipping or written authorization for disposal within seven (7) calendar days after being notified that the return was denied, the item will be considered abandoned.

One Stop Epoxy, LLC may dispose of an abandoned item without further notice. No refund, store credit, or other compensation will be issued for an abandoned item.

6. Restocking Fee and Original Shipping Costs

Approved returns are subject to a 30% restocking fee. The restocking fee will be deducted from the original purchase price of the approved returned item or items.

In addition to the 30% restocking fee, the actual outbound shipping and handling costs incurred by One Stop Epoxy, LLC to package and ship the original order will be deducted from the refund.

Original outbound shipping and handling costs are non-refundable.

This deduction applies regardless of whether the original shipping was:

• Separately charged to the purchaser

• Discounted

• Included in the product price

• Offered as free shipping

Free shipping means that One Stop Epoxy, LLC paid the original shipping cost on behalf of the purchaser. It does not mean that the carrier transported the order at no cost.

6.1 Refund Calculation

The refund will be calculated as follows:

Original purchase price of the approved returned item or items, minus the 30% restocking fee, minus the actual original outbound shipping and handling costs incurred by One Stop Epoxy, LLC.

6.2 Refund Processing

Approved refunds will be issued to the original method of payment within thirty (30) days after the returned items have been received, inspected, and approved by One Stop Epoxy, LLC.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrect due to an error by One Stop Epoxy, LLC, contact us immediately at Sales@OneStopEpoxy.com.

Please include your order information, a description of the issue, and clear photographs showing the product, packaging, shipping label, and damage or error.

One Stop Epoxy, LLC will review the issue and work with the purchaser toward an appropriate resolution. Depending on the circumstances, the resolution may include a replacement or refund at no additional cost to the purchaser.

8. Changes to This Return Policy

One Stop Epoxy, LLC reserves the right to update or modify this Return Policy at any time.

Any changes will be posted on this page and will become effective as of the revised Effective Date shown at the top of the policy.

9. Contact Information

Questions, concerns, and return requests should be directed to:

One Stop Epoxy, LLC
6422 Milner Boulevard, Suite 104
Orlando, Florida 32809

Email: Sales@OneStopEpoxy.com